PRIVACY & TERMS

EFFECTIVE AS OF 3/1/2025

Privacy Policy

At Compassionate Massage, your personal information is treated with the highest level of care and confidentiality. Whether you provide details via health forms, direct communication, or online booking, the information is used solely for delivering high-quality massage services and managing your client experience. We will never sell or share your personal information without your explicit consent.

Scope of Practice & Disclaimers

Professional Massage Only: Compassionate Massage offers non-sexual, therapeutic and relaxation-focused services. These sessions are not a replacement for professional medical care or physical therapy, nor are they intended to diagnose, treat, cure, or prevent any medical condition.

Client Responsibility: You are encouraged to share any relevant medical conditions, injuries, or concerns prior to each session so your massage can be appropriately tailored to your needs. Always consult with a qualified healthcare provider regarding any specific health concerns or questions you have before beginning a new therapeutic regimen.

Safe Environment: Inappropriate behavior or arriving under the influence of drugs or alcohol will result in the immediate termination of the session, with the full session fee charged.

Draping Policy

You will remain comfortably covered throughout your session. Only the specific area being addressed may be briefly uncovered to facilitate the massage. Breast and genital areas will always remain draped and are never massaged.

Cancellation & No-Show Policy

24-Hour Notice: Please provide at least 24 hours’ notice to cancel or reschedule any appointment. Cancellations within fewer than 24 hours may incur a fee of 50% of the scheduled service.

No-Show: Failure to appear for a scheduled appointment without prior notice will result in the full service fee being charged.

Emergencies & Illnesses: In verifiable emergency or sudden illness situations, cancellation fees may be waived at the discretion of the practitioner.

Late Arrival Policy

Your session concludes at the scheduled end time to respect subsequent appointments. Late arrivals may receive a shorter session at the full service rate. New Clients: Please arrive 10 minutes early to complete intake forms, or fill out our Health Questionnaire at the bottom of this page in advance of your session.

Returning Clients: Please arrive 5 minutes early to ensure a smooth transition and full session time.

Payment & Refunds

Accepted Methods: Cash or check. Gift certificates are available upon request.

Refunds: Fees for completed sessions are non-refundable. If you are unsatisfied with your experience, please speak with the practitioner to discuss possible remedies or future session adjustments.

Website Terms of Use

Informational Purposes Only: All content on this site is for general informational and marketing purposes. It does not establish a client-therapist or nurse-patient relationship.

Accuracy & Updates: While we strive to keep information accurate and up-to-date, Compassionate Massage is not responsible for errors, omissions, or any issues arising from the use of this website.

Revisions: We reserve the right to modify these terms, policies, and any page content at any time. Continued use of the site and services after modifications are posted constitutes acceptance of the updated terms.

Liability

By scheduling services or using this website, you acknowledge and agree that Compassionate Massage, its owner(s), and practitioners shall not be liable for any injury, loss, or damages resulting from the misuse of information provided on this site or during sessions. Massage therapy is not a substitute for licensed medical care; any health or medical concerns should be directed to a healthcare professional.

Thank you for choosing Compassionate Massage.

Your trust in our services and your safety are our top priorities. If you have any questions or concerns regarding these policies, please feel free to contact us at (413) 522-8877 or h.johnson77@ymail.com. We look forward to providing you with a relaxing and restorative experience.